Description
Provide Implementation, training in IP projects and relative product support.
Provide product and technical training to customer.
Cooperate with external and internal to execute trouble-shooting.
Provide technical report to customer, manager.
Handle on-call support.
Trace Cases and RMA process.
Improve customer satisfaction index.
Qualifications
Experience in IP product, etc: Cisco, Juniper and other vendors.
Experience in 1st line support and 2nd line support.
Mature application in route and switch protocol.
Know about advanced IP technical.
Know about IP products in China market.
Good communications skills, can work smoothly in team and out of team.
Be good at logicality
Minimum of 3 years experience in a support engineer and good at hands on skill.
Minimum of 3 years experience in foreign compay
Experience in telecom operator customer.
Minimum of Bachelor or above in Physics, Electrical Engineer, Computer Science & Technical, informatics and relative majors.
Willing to travel frequently and work under pressure.
Certification in the field is preferred.
To apply this position, please visit https://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00044775
Job Description
IP Multimedia Subsystem (IMS) is an IP communication standard specified by 3GPP. IMS is generally acknowledged to be the common denominator in fulfilling the future requirements of a rapidly changing communications landscape.
The FDC Converged Core organization in Shanghai is looking for skilled engineers that are interested in working with product BCS, PGM and SBG as system engineer.
As a system engineer, your main responsibilities are:
- Perform system study on new features, provide high level solution as well as cost estimation
- Provide guideline on how functions will be implemented and ensure developed solution is according to defined system architecture.
- Support product management to clarify the solution and participate standardization activities (3GPP)
- Act as contact interface regard system issues.
- Provide market support in both e-mail and customer meeting.
Qualifications
- University Bachelor or Master Degree in any of the following majors: Computer Science, Telecommunication, Electronic Engineering
- Excellent English communication skills (both in written and verbal)
- Excellent understanding of software architecture
- Solid experience on Erlang is preferred for SBG product area.
- Experienced in H.248, SIP and Diameter
- Strong team work spirit
- Familiarity with IMS services: Multi-media telephony, Presence, Push-to-Talk, IMS Messaging, Combining IMS and CS voice is an advantage.
- Ability to learn new technology quickly
Description
- SCM Engineer will report to SCM manager and work closely with program management, system engineering, software design and I&V teams.
- The individual will be responsible for SCM daily operations within assigned projects including maintaining release contents, versions & baselines, compiling software with standard software build tools and packaging builds for release.
- Participate in SCM planning, scheduling and documentation.
- Maintain and support SCM environment including ClearCase UCM, GIT, ClearQuest, Jenkins, build scripts and etc.
- Maintain and optimize design build system including gmake, clearmake and etc.
- Maintain and support design environment including ReqPro, Test Management, RQM, compilers and etc.
- Maintain and develop tools to improve SCM and design daily operation efficiency.
- Coordination between development team and IT department for development environment maintenance.
Qualifications
- Team work and good communication skills across multiple teams.
- Be able to work independently and respond to multiple and conflicting requests under tight deadlines and in a dynamic working environment.
- Excellent communication skills in both written and spoken English. Ability to hold conference calls with co-works in North America and European countries.
- Thorough knowledge of SCM Tool Administration. Experience in IBM ClearCase UCM, GIT, ClearQuest, RQM and ReqPro desired.
- Familiar with SuSE Linux and Solaris operation and administration. Experience in performance tuning is a plus.
- Good programming skills in unix c/c++, perl, shell, html, cgi and php.
- Thorough understanding of compiling principles and deep understanding on clearmake/gmake. Experience in writing makefiles using make/gmake desired.
- At minimum 3+ years software development working experience.
- 2+ years Software Configuration Management (SCM) experience preferred.
- B.S. degree in Computer Science or equivalent is a must.
To apply this position, please visit https://tas-ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00060941
Description
The Contact Center team member reports to the Contact Center Manager.
Provide dedicated first line support to end users for the F&A services delivered by the SSC and global units. This requires receiving and registering inquiries, solving them or referring to the relevant second line support team. The result is resolved inquiries, freed-up time and thereby higher productivity for end users and service delivery teams.
Supporting as the first line in areas of Call off (Operational Procurement); Account Payable and Travel & Expense.
Representing SSC in contact with the end users to receive the inquiries, requests via phone calls, mails or web forms.
Guiding end users on company policy, business processes & work flow within supporting areas.
Assisting end users with "how to" questions on system usage - EB, Concur, MUS, Gordon, etc.
Logging each received inquiry with short description and the necessary solution in WIH system.
Redirecting the inquiries not within contact canter supporting scope to the second line according to interface descriptions.
Securing all received cases be resolved in time according to the severity level.
Fulfilling other ad-hoc tasks assigned by Contact Center Manager.
Qualifications
A Bachelor Degree in finance/economics or similar areas, or the equivalent experience.
Business Understanding.
Good negotiation skills.
Languages skills for supporting MU ANZA:
English: CET-6 or TEM-8 (or the equivalent), excellent written and oral English communication skills, with working or studying experience in Italian is preferred.
Able to identify, analyze and solve problems.
Able to work independently.
Proactive learning attitude and positive towards routine work.
Excellent teamwork and cooperation spirit.
Served local companies, Vendors, SSC Service managers, 2nd line support functions such as AP and T&E service delivery units, etc.
Solidus e-Care telephony, WIH ticket handling system, Concur, EB, SAP financial modules, Business Warehouse.
To apply this position, please visit https://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00003359
Description
Ericsson Business Network is in the process of establishing a regional Distribution Centre (EDC) in Shanghai, China. The distribution centre will be operated by an external Contract Logistics provider. As the Distribution Centre together with satellite EDC's in Hong Kong and Singapore is a vital part of Ericsson's distribution network in APAC, a support and relations function will also be established.
This position will belong to Nanjing Ericsson Panda Communications Co., Ltd. (ENC), the working location is based in Shanghai Ericsson Electronics Co., Ltd. (SEC). The function is also part of BNET Supply, Customer Logistics organization, Region APAC.
Responsibilities:
- Create an efficient planning of the Supply chain and the optimizing and control of the regional warehouse function as well as optimized regional distribution lanes
- Support the warehouse provider with a wide range of operational advice and improvement programs, from goods marking and packing quality to stream-lined warehouse processes thrurelations building
- Define processes, KPI's, operational efficiency and cost performance with the key interfaces
- Decide on corrective actions and drive improvements work together with the warehouse providers
- Drive weekly and monthly performance review meetings
- Give advice in complex areas like unclear product mix, supplier related issues and distribution matters.
- Be the operator's local SAP Warehouse module support person
Qualifications
- Bachelor degree or above in Logistic or relevant area
- Excellent knowledge in standard warehouse processes and distribution processes as well as SAP Warehouse module
- Excellent knowledge of Chinese customs rules and regulations as well as general trade compliance knowledge
- Supply chain knowledge and Project Management is preferred
- Excellent communication and driving skill
- Strong sense of customer focus and result oriented
- Fluent in English speaking and writing
To apply this position, please visit https://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00020848
Description
We are looking for you who want to be part of Ericsson enterprise success, as a specialist in Ericsson's Unified communication solution offering.
We provide opportunity to work with leading edge technology; cooperate with the talented colleagues, located in both Shanghai and Sweden; to perform high level system design, from requirement clarification to architecture design and lead the development team for implementation.
You are an excellent team player and leader, in agile/Scrum team way of working, and have the passion to make things happen.
Qualifications
- University Bachelor or Master Degree in any of the following majors: Computer Science, Telecommunication, Electronic Engineering.
- More than 3 years experience in related field, with experience in system design and/or software architecture design.
- Solid knowledge on mobile network, especially in IMS domain.
- Excellent knowledge on J2EE, Web Services, and understand the non-function requirement and fulfillment related to the application server based on JEE technology, for large scale system deployment.
- Experience in unified communication (UC) solution architecture is an advantage.
- Experience in mobile client development, on popular platform (e.g. iOS, Android, etc) is an advantage.
Soft Skills:
- Knowledge of Software Engineering principle and practice, with understanding of the agile/scrum way of working
- Good English communication skills (both in written and verbal),
- Open minded and willing to take challenge and passion to drive things forward.
- Good customer-oriented mindset.
- Ability to learn new technology quickly and apply to work tasks
To apply this position, please visit https://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00019501
Description
The requirements on our products, from both existing and potential new customers, are currently very high and there is a big demand of product support.
In order to meet the demands above and to secure a continued success of the Ericsson Packet Core products, we are expanding support area.
As a support engineer your main responsibilities are to together with your team:
- Handle SGSN or GGSN CSR (Customer Service Requests)
- Emergency handling.
- Perform troubleshooting on node (live and lab).
- Participate/Run customer Demos.
- Participe in FOA
- Close co-operation with your interfaces, within PDU as well as MU/GSDC.
Qualifications
- Excellent product knowledge (preferably I&V experience)
- GPRS/WCDMA network Knowledge
- Very good verbal and written English
- Good customer mindset
- Good communication skill with outgoing personality
- Can work under stress
- Have an open mind, positive attitude and a constructive way of solving problems
- Be self confidence and accountable
Preferably a Master of Science / Bachelor degree or equivalent in any of the following: Computer Science, Telecommunication, Information Technology, Electrical Engineering
To apply this position, please https://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00018228
Description
- Conducting the business within the area in accordance with guidelines agreed with the Head of the unit;
- Monitoring the most important customers and business opportunities for the present situation and for the future;
- Keeping day to day contact with customers to maintain and develop good relationship with customer;
- Preparing offers and conlude contracts and sales;
- Collecting and compiling market intelligence information;
- Organize and participate in the meetings and presentations arranged for customers
Qualifications
- University degree preferable in major of telecom, electronics engineering or business;
- 5 years sales and marketing experience in telecommunication company;
- Good knowledge of general telecommunication & commercial matters;
- Well-developed problem solving, communication skill & presentation skills;
- Familiar with PC based tools & IT concepts;
- Perseverance and respect for customers and staff;
- Be able to work independently and creatively;
- Good command of English language.
To apply this position, please visit https://tas-ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00058067
Job Description:
Work as the Network Deployment and Integration Engineer for IMS solutions in China market and the main jobs are:
·Installation
·Commissioning
·Integration
·System audit/health check
·Trouble shooting
Qualification:
·Bachelor degree or equivalent in electronic engineering, computer science, telecom/data com engineering or a relevant area.
·Fluent in Chinese and English (Written and Oral)
·Good knowledge & experience in telecom or IT industry
·Good knowledge & experience in Unix/Linux
·Self-motivated ,good communication skills and willing to travel
邮件名称写上:“649 IMS Solutions Network Deployment and Integration Engineer(济南)+姓名”
发送到eoc-hr@gm.ericsson.com邮箱
Description
·Listen to customers to understand their key goals and challenges, to translate into new sales leads
·Proactively define operator engagement proposals applicable to the Region China & North Asia (RCNA) customer needs
·Drive strategic and tactical plans towards customer's key decision makers, with business propositions, process, organization and tools optimization, operational consulting, customized solutions and migration proposals together with the solution team
·Build long term customer relationship and position Ericsson as a trusted partner
·Work closely with Customer Units and key accounts to capture new opportunities
·Collaborate with internal organization to achieve common targets
·Responsible for managing and meeting the customer's expectations during the engagement process
·Maintain a RCNA and global Consulting network to facilitate knowledge and best practice sharing
·Familiar with industrial trends and business models through the business intelligence networks.
Qualifications
Education requirement:
·University degree or Master in Business/Engineering/ICT or equivalent knowledge acquired through long-term job experience
Competence & Experience:
·Extensive OSS and/or BSS operational experience (>10years) in consulting or similar role either in telecom vendor, IT vendor, operator or consulting firm
·Sound knowledge of operators' business needs as well as process and system understanding in the IT and network domain for OSS/BSS
·Insights to customer challenges, revenue opportunities and sharp business acumen
·Strong in consultative selling, familiar with different engagement models (Systems Integration, Managed Services, Product Engagement)
·Solid process & methodology understanding with experience from eTOM, SID, TAM, ITIL and similar models
·Possess strong leadership, cultural awareness and excellent communication skills
·Creative and self motivated
·Experienced in competence management and knowledge management
·Fluent in English and preferably also in either Mandarin, Japanese or Korean
Other Locations JP-Tokyo
To apply this position, please visit https://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00029800