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Partner Territory Manager-North   2012-5-17
微软销售市场和服务集团 （SMSG） --石家庄
Job Category: Sales Location: China, Shijiazhuang Job ID: 793311 Product: (Not Product Specific) Division: Sales The Partner Territory Manager (PTM) is a geo-based field sales role, designed to recruit and activate non-managed reseller partners in a given territory to sell all Open Licenses with an emphasis on Annuity and Cloud Services. Non-managed partners are not covered by other field Partner Account Manager (PAM) or Tele- based PAM managed resources and primarily engage with Microsoft through an authorized Microsoft Distributor. A world class PTM will bring together a deep understanding of Microsoft’s products and licensing sales models with an equally deep understanding of the given market opportunities and dynamics in territory to the benefit of the partners. A key focus here is opportunities to both drive drive a partner led Open Annuity Licensing Sales Motion as well as activating and enabling the channel to sell Cloud Services. The PTM’s key partner/ resource in activating the territory’s partners is the Microsoft Authorized Distributor. The PTM aligns his efforts to the distributor’s Go To Market strategy and leverages the distributor’s scale reach and enablement resources as well as COOP driven marketing and deand generation campaigns to activate the resellers in territory. This coordination creates a strong pull through motion in market driven by the PTM that compliments the distributoir’s core business muscles of fulfillment, enablement and activation. The PTM is a Senior Account Manager with the ability to connect with senior sales leaders in the distributor and VARs as a trusted advisor, while having the ability to gather and maximize resources to drive a highly scaled selling motion in territory. He/she should also engage with key industry influenbtials in order to engage with them and advocate for Microsoft. Specifically, the candidate for this role will have the following profile and experience: - Extensive Sales/ channel sales experience - Proven ability to build anfd execute sales strategy - Enterprenureal mindset - Strong Interpersonal/ Cross Border Relationship Building - People and Partner (internal and external) Development/ Coaching - Coordination/ Organizational Skills Job Profile : Why does the role exist? A world class PTM will bring together a deep understanding of Microsoft’s products and licensing sales models with an equally deep understanding of the given market opportunities and dynamics in territory to the benefit of the partners. A key focus here is opportunities to both drive drive a partner led Open Annuity Licensing Sales Motion as well as activating and enabling the channel to sell Cloud Services. The PTM’s key partner/ resource in activating the territory’s partners is the Microsoft Authorized Distributor. The PTM aligns his efforts to the distributor’s Go To Market strategy and leverages the distributor’s scale reach and enablement resources as well as COOP driven marketing and deand generation campaigns to activate the resellers in territory. This coordination creates a strong pull through motion in market driven by the PTM that compliments the distributoir’s core business muscles of fulfillment, enablement and activation. How does the role add value? The objective of this role is to activate and enable nearly 300,000 non-managed VARs globally to sell Open and Cloud based services for Microsoft in the SMB customer segment with a high degree of satisfaction. How is role unique from other roles? This role is distinct in that it is focused exclusively on non-managed partners in a given territory. To carry out this role and drive a robust parter led selling motion @ scale, the PTM leads broad scale efforts and resources to foster a selling motion that both activates partners and maximizes their productivity as well as satisfaction with their relationship with Microsoft. What are key initiatives and challenges facing this role over the next six months to three years? Key Initiatives: - Develop and execute territory based business plan with specific strategies and programs and investments to drive OPEN annuity and renewals, Hosting, and Cloud Services. - Enage with partners @ scale in territory through drive 1: many engagements though sales presentations, local Disti engagements, roundtable events, “roadshows”, webcasts, etc. to drive channel enablement, skilling, and utilization of promotions and offers that maximize the sales performance for partnersin territory and exceed market and revenue goals, while also increasing non-managed partner satisfaction. - Provide strategic insights to the PAM teams, both field and tele-based on potential high potential partners in territory that should have a deeper managed relationship with Microsoft. Challenges: - Execute @ the right level of coverage and scale for the given territory needed to drive sales and market goals. - Build the highest level of partner skills needed to sell, deploy and service Microsoft’s latest technologies. - Driving transformation of the traditional reseller base to lead with the Cloud. - Aligning Distribution led programs, campaigns and promotions with the non managed channel. - Maintaining CPE @ scale in territory Knowledge, Skills, and Abilities - 5 - 8 years of related experience - Bachelor’s Degree (B.S./B.A.) required, advanced degree preferred - Successful candidates will demonstrate superior communication skills and confidence, possess excellent cross-group collaboration skills, and have a proven track record of exceeding sales objectives while maintaining exceptional satisfaction. Microsoft is an equal opportunity employer and supports workforce diversity.

2天前 来自 前程无忧

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CTS Field Engagement Manager   2012-5-17
微软全球技术支持中心 （APGC CSS） --国外
Job Category: Operations Location: Singapore, Singapore Job ID: 793595 Product: (Not Product Specific) Division: Services & Support Overview: Do you want to join a great team with customer loyalty culture, aiming to provide high-quality service to Microsoft enterprise level customers in 15 different countries with 5 different languages, and realizing customer potential through adopting Microsoft technologies? APGC Customer Service and Support organization (Enterprise and Developer Support division (Ent/Dev)) is a team comprised of best technical talent, both from a breadth and depth perspective, with more than 300+ FTEs. The team provides enterprise level support on almost all Microsoft enterprise level technologies to enterprise customers across the region. The team has strong presence across 3 different sites in Shanghai, Taipei and Seoul, and serves customers from 15 different countries in across 6 time zones. APGC CSS Ent/Dev has an immediate opening for a Field Engagement Manager (FEM). This role is responsible for engaging with regional stakeholders, including but not limited to Enterprise and Partner Group, Marketing, Enterprise Services and Developer Platform Evangelism group, identifying business opportunities that can address customer pains, help Microsoft compete better and help partners grow their business. FEM will be responsible to identify the right opportunities and then shape them into implementable projects and programs which will eventually help customers and partners realizing their potential through Microsoft technologies and help Microsoft with growing revenue, share and CPE. The role will also interact with customers and partners keeping a pulse of what’s working and what’s not as some of these innovative programs land in the field. The FEM will have the ability to orchestrate multiple CSS resources to enable these opportunities and land them resulting in clear benefits and deliverables. The incumbent should be able to work independently and drive impact through influence. Capabilities to think ahead, anticipate obstacles, effective planning to deliver to business objectives in a predictable fashion would be foundational. Confidence, proven communications skills and strong inter-personal awareness will be required in the role. Main Responsibilities: Establishing CSS as a strategic differentiator to drive business and customer value - Identify key stakeholders and right business opportunities through close interaction with regional sales, marketing, services, research and development organizations - Transform business opportunities into tangible projects and programs where CSS will be a strategic asset helping drive revenue, market share or CPE within a clear time frame. These opportunities shall tie into certain key campaigns or initiatives being run through sales or marketing teams. Examples could be during key product launches, marketing campaigns, pre-sales phase to increase sales velocity, deployment phase helping with speed and experience of deployment, competing faster and better. Enable Customers, Partners and Helping Microsoft Win - Synergize CSS resources and partner with regional stakeholders from sales, marketing, services or research and development organization to - Push forward Microsoft Compete agenda - Increase market penetration and revenue contribution through assisting with value and solution selling - Drive the impact of marketing campaigns with CSS insights and support as a differentiator - Proactively seek for feedback and make continuous improvement efforts driving the value and perception agenda of CSS Manage Field Engagement Health and Stakeholders’ Expectation across Enterprise and Partner Group, Enterprise Services, Marketing and Developer / Platform Evangelism group - Orchestrate field engagement efforts from APGC CSS - Set up rhythm and proactively sync-up SMSG stakeholders and CSS internal stakeholders - Define success measure and scorecard for each engagement efforts - Drive engagement process and change management for key business partners Be the Voice of Field - Proactively communicate with all levels of regionals stakeholders, check regional feedback on CSS service quality and take corrective action if necessary - Summarize regional feedback and escalate via appropriate channel, e.g. VOC, One List and etc. Competencies: - Strong communication and interpersonal skills - Strong business acumen and be able to identify opportunities and land them as tangle deliverables - Influence and impact at various levels within the organization and with customers and partners - Proven organizational skills especially in matrixed environments - Excellent project management skills and be highly organized, process focused and detail oriented - Demonstrated ability to manage virtual teams Qualification: - Minimum of 10+ years of demonstrated experience in sales or marketing or business development functions (one or a combination) with strong engagement management or project management skills in a high tech environments - 3+ years working experience in IT service or relevant industry - Experience of account management or business management - Experience of working with senior management - Proficient in the use of Microsoft Office (PowerPoint, Word, Excel, Visio, Project) products as well as SharePoint site configuration and usage - Working knowledge of international business practices preferred Technical Requirements: - General understanding of Microsoft products, e.g. Exchange, SQL and etc. Education: - Degree in business management or commensurate experience; - MBA preferred Microsoft is an equal opportunity employer and supports workforce diversity.

2天前 来自 前程无忧

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电话销售及专业微软邮局销售工程师 (10人) No.1709223   2011-10-11
电话销售及专业微软邮局销售工程师 --上海市
1、大专以上学历，有过相关销售工作者优先考虑； 2、沟通能力强，诚信稳重； 3、从事过企业邮局相关销售工作，热爱互联网事业 4、富有激情和团队精神，具有较强的谈判能力

221天前 来自 百大英才网

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Premier Filed Engineer   2011-5-5
微软 --北京市
Job Category: Customer Service & Support Location: China, Beijing Job ID: 750366 Division: Services & Support PFE Engineer (Messaging) We are actively recruiting for a number of specialist engineers to provide onsite service to our premier customers in Australia by driving productive use and adoption of Microsoft Technologies enabling our largest and most important customers to make the most out of their technology to move their business forward. Team/ Department Mission As part of Microsoft Services, the Premier Field Engineering (PFE) Services organization delivers Rapid Onsite Support Services and specialised preventative services such as Health Checks and Workshops to Microsoft Enterprise customers. The PFE engineers help Premier customers to ensure efficient usage of their IT infrastructure. Services delivered by highly skilled engineers with deep technical expertise and have gone though comprehensive accreditation process. Key Accountabilities - Deliver onsite Services and strengthen customer relationships. - Proactively provide recommendations to help improve the overall health of the customer's environment and prevent future critical situations. - Drive high customer satisfaction in all engagements. - Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge. - Collaborate with Microsoft Product Support Services to resolve customer issues in a timely manners through onsite assistance Knowledge, Skills and Experience - Strong problem solving and troubleshooting skills at a Systems Engineer level - Demonstrated technical proficiency in Exchange 2003 and Active Directory. Experience in Exchange 2007 is a plus. - Understanding of Microsoft Operations Manager (MOM 2005) management pack for Exchange 2007 - Face-to-face customer engagement skills. - Excellent written, oral and presentation skills. - Awareness of corporate environments and their business requirements. We are actively looking for candidates to represent Microsoft on client sites. Candidates must have excellent client facing skills with strong personal attributes. Customers are Australia wide, so travel is an essential part of this role. Microsoft is an equal opportunity employer and supports workforce diversity.

380天前 来自 前程无忧

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Online Services Support Engineer   2011-3-17
微软 --上海市
Job Category: Customer Service & Support Location: China, Shanghai Job ID: 748057 Division: Services & Support MS Location China, Shanghai Standard Title Support Engineer Job Description Job Description Position Description: Online Services Support Engineer Are you a deep technical expert interested in helping our customers and partners adopt and implement Microsoft cloud technologies? Does occasional international travel and working on site with our international customers and partners appeal to you? Does the challenge of working with cross-cultural teams with different work styles interest you? If the answer is yes, then the APGC CSS Online Services Support team has an immediate opening for you. Overview: Online Services Support Engineer will support APGC online services customers and partners, and act as a technical backbone for broad and complex issues. The person focuses on technical deep diving and guidance to Microsoft's customers and partners, proactively works to circumvent roadblocks and to provide solutions. This person will act as the regional escalation point for Online Services support issues with the next level of escalation with product groups and or datacenter operations teams. One of the key responsibilities would be to improve product quality by timely feedback known issues to Operations and Product Engineering team and driving effective solution. Responsibilities: - Represent Microsoft and communicates with customers and partners in Asia Pacific and GCR region via telephone, written correspondence, or electronic service regarding technically complex issues with Microsoft Cloud services, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. - Use trace analysis, source code, and other sophisticated tools to analyze problems and develop solutions to meet customer needs; may involve writing code. - Daily interaction with other engineers to provide technical action plans for, or take ownership of the most difficult cases. - Work directly with the Operations and Product Engineering teams to obtain product design information or isolate both bug and non-bug related issues. - Create technical content including Knowledge Base articles, whitepapers, training documents, etc. - Assist with selection of new team members. - May act as technical focal point in cooperative relationships with other companies. Competencies: - Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level. - Communication skills that allow you to take lead and control the communication with frustrated or upset customers. - Working in a team environment to collaborate and/or lead efforts from resolving customer issues to helping to define long term strategic goals. - Demonstrated leadership skills and strong communication and interpersonal skills. Qualifications: - Must possess the ability to work independently with minimal management supervision and as part of international team of Escalation Engineers - Demonstrated aptitude for providing exceptional customer service in politically charged environments. - Demonstrated knowledge and ability to mentor others in all areas of a Support Engineer's job including setting customer expectations, devising and implementing action plans, advanced technical troubleshooting, managing hot customer escalations, and professionally communicating to all parties involved - Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and through content development. - Ability to apply technology to improve existing products and systems at customers and for internal use. - Ability to actively participate in team support by proposing and implementing solutions. - Must be willing to develop and execute a self-improvement plan on an ongoing basis to meet changing job expectations within acceptable business timeframes. - Ability to work or be on call during various shifts including weekends and deep nights for critical cases on a 24x7 basis - 4 Years of product support experience or related work experience. - Ability to use debug skills and source code access to troubleshoot and isolate problems to a component level. - Frequent international travel required and available to travel to a customer's site under short notice and work remotely. - Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Technical Requirements: - Ability to read and analyze network traces. - Must have thorough knowledge of Windows Architecture and Internals (e.g. Processes, Threads, Memory Management, Networking, Kernel Architecture) - Prior knowledge of Exchange; networking; Operating Systems. - 2 Years of programming and/or debugging experience. - Experience developing with C++, C#, VBScript and Java Script - Experience with Kernel debugging. - Advanced debugging skill using WinDBG, Visual Studio, CDB or any of the other Microsoft debuggers (both managed and unmanaged). Education: - Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience. - MCSE strongly preferred. Will consider related field (or equivalent) experience. Microsoft is an equal opportunity employer and supports workforce diversity.

429天前 来自 前程无忧

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Online Services Support Engineer   2011-2-15
微软 --上海市
Job Category: Customer Service & Support Location: China, Shanghai Job ID: 743647 Division: Services & Support Job Description Position Description: Online Services Support Engineer Are you a deep technical expert interested in helping our customers and partners adopt and implement Microsoft cloud technologies? Does occasional international travel and working on site with our international customers and partners appeal to you? Does the challenge of working with cross-cultural teams with different work styles interest you? If the answer is yes, then the APGC CSS Online Services Support team has an immediate opening for you. Overview: Online Services Support Engineer will support APGC online services customers and partners, and act as a technical backbone for broad and complex issues. The person focuses on technical deep diving and guidance to Microsoft's customers and partners, proactively works to circumvent roadblocks and to provide solutions. This person will act as the regional escalation point for Online Services support issues with the next level of escalation with product groups and or datacenter operations teams. One of the key responsibilities would be to improve product quality by timely feedback known issues to Operations and Product Engineering team and driving effective solution. Responsibilities: - Represent Microsoft and communicates with customers and partners in Asia Pacific and GCR region via telephone, written correspondence, or electronic service regarding technically complex issues with Microsoft Cloud services, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. - Use trace analysis, source code, and other sophisticated tools to analyze problems and develop solutions to meet customer needs; may involve writing code. - Daily interaction with other engineers to provide technical action plans for, or take ownership of the most difficult cases. - Work directly with the Operations and Product Engineering teams to obtain product design information or isolate both bug and non-bug related issues. - Create technical content including Knowledge Base articles, whitepapers, training documents, etc. - Assist with selection of new team members. - May act as technical focal point in cooperative relationships with other companies. Competencies: - Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level. - Communication skills that allow you to take lead and control the communication with frustrated or upset customers. - Working in a team environment to collaborate and/or lead efforts from resolving customer issues to helping to define long term strategic goals. - Demonstrated leadership skills and strong communication and interpersonal skills. Qualifications: - Must possess the ability to work independently with minimal management supervision and as part of international team of Escalation Engineers - Demonstrated aptitude for providing exceptional customer service in politically charged environments. - Demonstrated knowledge and ability to mentor others in all areas of a Support Engineer's job including setting customer expectations, devising and implementing action plans, advanced technical troubleshooting, managing hot customer escalations, and professionally communicating to all parties involved - Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and through content development. - Ability to apply technology to improve existing products and systems at customers and for internal use. - Ability to actively participate in team support by proposing and implementing solutions. - Must be willing to develop and execute a self-improvement plan on an ongoing basis to meet changing job expectations within acceptable business timeframes. - Ability to work or be on call during various shifts including weekends and deep nights for critical cases on a 24x7 basis - 4 Years of product support experience or related work experience. - Ability to use debug skills and source code access to troubleshoot and isolate problems to a component level. - Frequent international travel required and available to travel to a customer's site under short notice and work remotely. - Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Technical Requirements: - Ability to read and analyze network traces. - Must have thorough knowledge of Windows Architecture and Internals (e.g. Processes, Threads, Memory Management, Networking, Kernel Architecture) - Prior knowledge of Exchange; networking; Operating Systems. - 2 Years of programming and/or debugging experience. - Experience developing with C++, C#, VBScript and Java Script - Experience with Kernel debugging. - Advanced debugging skill using WinDBG, Visual Studio, CDB or any of the other Microsoft debuggers (both managed and unmanaged). Education: - Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience. - MCSE strongly preferred. Will consider related field (or equivalent) experience. Microsoft is an equal opportunity employer and supports workforce diversity.

459天前 来自 前程无忧

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Support Engineer II   2010-9-9
微软 --上海市
Job Category: Customer Service & Support Location: China, Shanghai Job ID: 724653 Division: Services & Support Position Title: Support Engineer 2 Location: Shanghai JOB DESCRIPTION: The position will be reporting to AD team manager in EPS (Enterprise Platform Support) group and represents Microsoft and provides technical support to Microsoft Enterprise Premier Customers across the Asia Pacific and Great China region with the high customer satisfaction. The candidate is required to be able to identify the root cause and provide our customer with the solution in a timely manner for mission critical issues of Active Directory and PKI. Main Responsibilities: 1. Customer Issue Resolution & Responsiveness - Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft. - Define and understand the customer issue by creating the adequate reproduction scenarios. - Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving. - Act as the second tier support to take the escalation and solve the customer issue from subsidiary. 2. Effective Communication & Collaboration - Identify the right resource to collaborate with for tough & political hot problem. - Collaborate with cross-group peers both proactively and reactively. - Produce quality documentation and share with the appropriate team members and tech lead as appropriate. 3. Training & Readiness - Identify current knowledge deficiencies/training needs, as well as potential future needs. - Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions). - Make effective technical presentations, both internal and external. - Provide documentation and mentoring to others within your technical specialty. - Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies/training needs, as well as potential future needs. - Work with your manager and Tech Lead (where appropriate) to develop a comprehensive personal/technical development plan. - Implement your development plan, actively seek development opportunities, and complete all scheduled training. - Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans. 4. Operational Precision - Adhere to published queue or call back schedule and be available for on-call duty, as necessary. - Use appropriate documentation and utilization and / or labor tracking methods to account for time. - Manage and prioritize your workload while keeping team members and management appropriately informed. Position Requirements - In-depth understanding of Active Directory, PKI, TCP/IP or other related products/technologies. C/C++ programming experience is preferred. - Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience. - Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit; Must have strong verbal and written English skills; - A minimum of 2 years IT experience and demonstrate aptitude for providing superior customer service in politically charged environment; Strong analytical logic and problem troubleshooting skills.

618天前 来自 前程无忧

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Support Engineer II   2010-9-9
微软 --上海市
Job Category: Customer Service & Support Location: China, Shanghai Job ID: 724647 Division: Services & Support Position Title: Support Engineer Location: Shanghai JOB DESCRIPTION: The position will be reporting to ECS Team Manager in Bizapps Group. The Support Engineer will provide high quality technical support of Microsoft Messaging products such as Exchange Server and OCS Server to the Premier and Professional customers in Asia Pacific and Greater China regions. The Support Engineer need to manage both customer relationships and the technical resolution of customer's requests, deliver high quality CPE through timely response, resolution, interpersonal collaboration and execution. MAIN RESPONSIBILITIES - Provide the quick and accurate solutions to the customers' problems. Meet all follow up commitments made with customers - Represent Microsoft and communicate with customers via telephone, written correspondence, electronic service in a timely manner according to the service level agreement. - Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information. - Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. - Effectively manage relationships with customers, Technical Account Managers and other internal MS resources, while ensuring high customer satisfaction of the overall service experiences. - Compliance with the service operation processes for execution excellence. - May work a rotational on-call schedule for 24x7 critical support, and early shift for Australia support. Position Requirements - Strong analytical logic and problem troubleshooting skills. - Quick Learning for the new technology. - C++ / .NET programming and debugging - Experience of customer service and technical support, Knowledge of Microsoft server products, Familiar with OS and application architecture, networking, TCP/IP family protocols - Good communication skills in both Chinese and English. - Must be a "learner", Passion to the technology and hardworking. Microsoft is an equal opportunity employer and supports workforce diversity.

618天前 来自 前程无忧

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